Posts Tagged ‘ Internet Capability ’

How can I get back full internet capability (after Spyware Protect 2009)?

Friday, January 22, 2010 posted by sunnyboy 3:32 pm
bennyvabene asked:

About a week ago, our computer was hit by Spyware Protect 2009. We were able to remove almost all the issues ourselves, but were unable to connect to almost all websites. After about 1-1/2 hours on the phone with tech support, we had the majority of our internet capability restored – but not all, and the tech guy, who was very nice, had no idea why. Strangest of all, to me, is that IE tends to connect better than Firefox (my preferred browser.)
For example:
My fiancee, who uses IE, can now get on Full Tilt Poker and access his Hotmail account, but he can’t get a radio feed that he often listens to.
As for me, from Firefox, I can’t access Gmail, can’t sign into Yahoo (I’m in safe mode right now and can access both of those.) I also can’t connect to IWin Games or Emachine Games.
I do know that Norton Internet Security has firewalls on, and it’s possible that it’s blocking all low risk sites…but I can’t open either Norton or McAfee when I’m in regular mode, and I can only get to the scan screen for Norton when I’m in safe mode. Norton came with the computer, but I’m considering uninstalling (manually, if need be) the program to see if that helps and let McAfee take over, but I don’t know if that’d be advisable (I’m pretty computer illiterate for my age.)
We have installed Malwarebytes (that was the first recommendation from the tech support guy), but to no avail – yet another program we couldn’t open.

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