How can I get back full internet capability (after Spyware Protect 2009)?

Friday, January 22, 2010 posted by sunnyboy 3:32 pm
bennyvabene asked:

About a week ago, our computer was hit by Spyware Protect 2009. We were able to remove almost all the issues ourselves, but were unable to connect to almost all websites. After about 1-1/2 hours on the phone with tech support, we had the majority of our internet capability restored – but not all, and the tech guy, who was very nice, had no idea why. Strangest of all, to me, is that IE tends to connect better than Firefox (my preferred browser.)
For example:
My fiancee, who uses IE, can now get on Full Tilt Poker and access his Hotmail account, but he can’t get a radio feed that he often listens to.
As for me, from Firefox, I can’t access Gmail, can’t sign into Yahoo (I’m in safe mode right now and can access both of those.) I also can’t connect to IWin Games or Emachine Games.
I do know that Norton Internet Security has firewalls on, and it’s possible that it’s blocking all low risk sites…but I can’t open either Norton or McAfee when I’m in regular mode, and I can only get to the scan screen for Norton when I’m in safe mode. Norton came with the computer, but I’m considering uninstalling (manually, if need be) the program to see if that helps and let McAfee take over, but I don’t know if that’d be advisable (I’m pretty computer illiterate for my age.)
We have installed Malwarebytes (that was the first recommendation from the tech support guy), but to no avail – yet another program we couldn’t open.

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5 Responses to “How can I get back full internet capability (after Spyware Protect 2009)?”

  1. Turnip says:

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    having two anti virus systems could be your problem you should never run two at the same time just choose the one you like best and use that you must remove the one you are not going to keep completely.
    the worst outcome of running two a-v- systems is that it could cause a complete system crash.


  2. The J-ster says:

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    Sounds like it got rid of the virus but the virus already F’d up your computer. The quickest way to fix it is to reinstall the OS. This will delete everything off the computer so make sure you back up your data ahead of time. If your lucky the manufacturer set up the easy way to do this by either hitting a button right when the computers starts or by inserting some discs right when the computer starts. If not you have to do it the hard way. reply to me if you wanna know how to do it the hard way.

  3. tempo1 says:

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    You computer is still badly infected. I suggest that your do a quick scan with Malwarebytes Antimalware (MBAM), the free version will be fine:

    But I would not be at all surprised if the infection won’t let you even access the MBAM site or let you run it if you are able to download it. But give it a shot.

    Good luck.

  4. Alex J says:

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    Spyware Protect 2009 is a rogue-antispyware program that tries to trick users into buying full version of this malware by showing annoying popups and fake malware scan results. Spyware Protect 2009 can slow your computer perfomance, change browser settings, change wallpaper and hijack homepage. Spyware Protect 2009is often downloaded and installed by a trojan or through browser security holes It is strongly recommended to remove Spyware Protect 2009 from your computer.
    use manual removal guide

  5. Absolute Poker Bonus Code

    Spyware Protect 2009 is annoying malware and it’s able to block security tools. you can either delete this infection manually or you can try to run your security programs in a safe mode. i recommend the manual removal:

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